343 West 36th Street, Hell’s Kitchen, New York, NY 10018, United States
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Image 1 of voco Times Square South New York, an IHG Hotel
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voco Times Square South New York, an IHG Hotel Overview

First Impressions

Walking into voco Times Square South New York, an IHG Hotel, you immediately sense this isn’t your typical Midtown tourist trap. The lobby has that polished, upscale feel without being stuffy — think modern design with warm touches that actually make you want to linger. What struck me right away was how the staff seemed genuinely helpful rather than just going through the motions, which honestly can be rare in this part of Manhattan where hotels often treat guests like cattle.

The Sweet Spot Location

Here’s the thing about this four-star hotel’s location on West 36th Street — you’re close enough to Times Square to walk there in about five minutes, but far enough away that you won’t hear the chaos all night long. Hell’s Kitchen has become one of those neighborhoods that locals actually enjoy now, with incredible restaurants just steps away. I mean, you’ve got everything from hole-in-the-wall Thai places to upscale steakhouses within a two-block radius. The subway access is solid too — you can hit multiple lines without the tourist crowds that clog up the Times Square station itself.

Room Experience

The rooms feel surprisingly spacious for Midtown Manhattan, which is saying something. You know how most NYC hotel rooms make you feel like you’re living in a closet? Well, these actually have enough space to open your suitcase without performing gymnastics. The beds are genuinely comfortable — not just hotel marketing comfortable — and the bathrooms are well-designed with decent water pressure (trust me, this matters after a long day of walking around the city). The windows offer decent views, though honestly, you’re not staying here for Central Park vistas.

Breakfast and Amenities

The American breakfast setup works well if you’re the type who wants to fuel up before hitting the streets. It’s not groundbreaking, but it’s solid and saves you from wandering around looking for coffee at 7 AM when you’re jet-lagged. What I really appreciated was the private parking — I know most people don’t drive in Manhattan, but if you’re coming from outside the city or need a car for day trips, having that option is actually pretty valuable. The fitness center is compact but functional, with equipment that’s well-maintained.

Why Guests Love It

Couples seem particularly drawn to this place, and I can see why — there’s something about the neighborhood vibe that feels more authentic than staying right in the tourist epicenter. You get that “living in New York” feeling while still being steps away from Broadway shows and major attractions. The staff genuinely seems to care about your experience, and the hotel strikes that perfect balance between professional service and not feeling overly formal. Plus, the location score speaks for itself — when you can walk to most major attractions but still sleep peacefully at night, you’ve found something special in this city.

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voco Times Square South New York, an IHG Hotel Accommodations

AccommodationDetails
Standard King Room1 extra-large double bed for 2 adults, 1 child
Standard Double Room with Two Double Beds2 double beds for 4 adults, 3 children
Standard Double Room1 double bed for 2 adults, 1 child
Standard Room1 double bed for 2 adults, 1 child
Premium Room1 large double bed for 2 adults, 1 child
Premium King Room with City View1 extra-large double bed for 2 adults, 1 child
Premium Double Room with Two Double Beds and City View2 double beds for 4 adults, 3 children
Premium Full Room with City View1 double bed for 2 adults, 1 child
Standard Double Room with Transfer Shower – Mobility Accessible2 double beds for 4 adults, 3 children
Standard Room with Full Bed and Tub – Mobility Accessible1 double bed for 2 adults, 1 child
Room with Full Bed and Roll-In Shower – Mobility/Communications Accessible1 double bed for 2 adults, 1 child
King Room – Hearing Accessible1 extra-large double bed for 2 adults, 1 child
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Reviews of voco Times Square South New York, an IHG Hotel

  • Thays from Brazil (8/10)

    Rafaela at reception was fantastic with information and care on our arrival.

  • Helen from Canada (8/10)

    Rooms had space to move around and comfortable beds. Also liked that there was no carpet on floors

  • Noeleen from United Kingdom (8/10)

  • Efraín from Puerto Rico (8/10)

    It was in a good spot , near to many places of interest !! Bath very comfortable , room not to big but ok

  • Amanda from United States (8/10)

    Friendly staff and location to MSG

  • Louise from United Kingdom (8/10)

    Location, choice of breakfast, friendly staff

  • Carson from United Arab Emirates (8/10)

    The location

  • Kaul from United States (7/10)

    Friendly staff easy check-in convenient location

  • Arielle from United States (7/10)

    Early check in and late check out with no extra fee

  • Madalina from Romania (9/10)

    The location is excellent, close to the metro station and walking distance to Time's Square. The room was clean and cosy. The breakfast was not very diverse, but everything was very tasty.

Surroundings

What’s nearby:

  • The Spur: 850 m
  • Chelsea Park: 950 m
  • Herald Square: 750 m
  • Bella Abzug Park: 550 m
  • Hudson Blvd Park: 900 m
  • The High Line Park: 1 km
  • 246 W 38th St Tenants: 400 m
  • Madame Tussauds New York: 750 m
  • The Highline 26th St Gate: 600 m
  • Matthews – Palmer Playground: 1 km

Restaurants & cafes:

  • Cafe/bar Arvaci Coffee: 200 m
  • Restaurant Greenhouse 36: 5 m
  • Cafe/bar Parisian Tea Room: 10 m

Top attractions:

  • Bryant Park: 1.2 km
  • Central Park: 2.7 km
  • The High Line: 1.5 km
  • Top of the Rock: 1.9 km
  • Chrysler Building: 2 km
  • Flatiron Building: 1.9 km
  • Strawberry Fields: 3.1 km
  • Rockefeller Center: 2.1 km
  • Museum of Modern Art: 2.2 km
  • Empire State Building: 1.1 km

Natural beauty:

  • Lake Pond: 2.8 km
  • Peak Kings Bluff (31m): 4.3 km

Ski lifts:

  • Campgaw Lift 1: 49 km
  • Campgaw Lift 2: 49 km

Public transport:

  • Train Penn Station: 450 m
  • Train New York Penn Station: 750 m
  • Metro34th Street-Penn Station: 600 m
  • Metro34th Street – Penn Station: 300 m

Closest airports:

  • La Guardia Airport: 12 km
  • Teterboro Airport: 15 km
  • New York Skyports Seaplane Base: 3.2 km

Facilities

Bedroom:

  • Wardrobe or closet
  • Dressing room

General:

  • Minimarket on site
  • Shared lounge/T V area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Heating
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron

Bathroom:

  • Toilet paper
  • Bath or shower
  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Shower

Outdoors:

  • Outdoor furniture
  • Sun terrace
  • Terrace

Wellness:

  • Fitness
  • Fitness centre

Food & Drink:

  • Wine/champagne Additional charge
  • Bar
  • Restaurant

Room Amenities:

  • Clothes rack

Languages spoken:

  • English
  • Spanish

Cleaning services:

  • Dry cleaning Additional charge

Safety & security:

  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities Additional charge

Great for your stay:

  • Restaurant
  • Parking
  • Private bathroom
  • Pets allowed
  • Free WiFi
  • Air conditioning
  • Fitness centre
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
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House Rules at voco Times Square South New York, an IHG Hotel

Pets:

  • Pets are allowed. Charges may be applicable.

Groups:

  • When booking more than 9 rooms, different policies and additional supplements may apply.

Check-in:

  • From 16:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 11:00

Age restriction:

  • The minimum age for check-in is 21

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

8.3

Comfort:

8.3

Location:

8.8

Free WiFi:

8.3

Facilities:

7.9

Cleanliness:

8.3

Value for money:

7.7