339 West 39th Street, Hell’s Kitchen, New York, NY 10018, United States
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Image 1 of Candlewood Suites NYC -Times Square, an IHG Hotel
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Candlewood Suites NYC -Times Square, an IHG Hotel Overview

First Impressions

Walking up to Candlewood Suites NYC -Times Square, an IHG Hotel on West 39th Street, you immediately notice it’s tucked into Hell’s Kitchen — which, honestly, is one of the best-kept secrets for staying in New York. This three-star extended-stay hotel doesn’t try to be flashy, and that’s actually what I love about it. You’re literally a few blocks from the chaos of Times Square, but the street itself feels more residential and manageable.

The Suite Life

Here’s what sets this place apart — every room is actually a suite with a full kitchen. I mean, we’re talking full-size refrigerator, stovetop, microwave, dishwasher, the works. When you’re paying New York prices for everything, being able to grab groceries and cook breakfast (or late-night snacks) is a game-changer. The suites are clean and functional rather than stylish, but honestly, you’re not here to Instagram your hotel room anyway.

Location Magic

The location score of 9.4 isn’t just marketing fluff — it’s real. You can walk to Times Square in about five minutes, but you’re also right in Hell’s Kitchen, which locals know has some of the city’s best restaurants and bars. The 42nd Street subway station is super close, so you can get anywhere in the city easily. What really surprised me is that they have private parking available, which is practically unheard of in this part of Manhattan without paying through the nose.

Practical Perks

The extended-stay setup means you get things like a decent workspace, plenty of storage, and — this might sound small but trust me — actual counter space in the bathroom. There’s a fitness center that’s nothing fancy but gets the job done, and a 24-hour market in the lobby for essentials. The staff tends to be helpful without being overly chatty, which I appreciate when you’re coming and going at all hours exploring the city.

Why Guests Love It

Couples especially seem to get it — they rated the location 9.4 for good reason. You’re close enough to do all the touristy stuff, but you can also duck into a proper neighborhood spot for dinner without fighting crowds. The kitchen situation means you can actually save money and eat normal food sometimes, which your stomach will thank you for after a few days of New York restaurant portions. It’s not the fanciest place you’ll ever stay, but it’s smart, well-located, and honestly just makes sense for a New York trip where you want to spend your money on experiences, not just a hotel room you’ll barely see.

Candlewood Suites NYC -Times Square, an IHG Hotel Accommodations

AccommodationDetails
Studio Suite1 large double bed for 2 adults, 1 child
Queen Studio1 large double bed for 2 adults, 1 child
Queen Studio – Disability Access1 large double bed for 2 adults, 1 child
Queen Studio City View2 × 1 large double bed for 2 adults, 1 child
One-Bedroom Queen Suitelarge double bed, 1 large double bed, sofa bed and 1 sofa bed for 4 adults, 3 children
Queen Suite with Roll-In Shower – Disability Accesslarge double bed, 1 large double bed, sofa bed and 1 sofa bed for 4 adults, 3 children
Studio Queen Suite – High Floor2 × 1 large double bed for 2 adults, 1 child
Studio Queen Suite – City View2 × 1 large double bed for 2 adults, 1 child
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Reviews of Candlewood Suites NYC -Times Square, an IHG Hotel

  • Mariel from Argentina (8/10)

    The location is excellent: within easy walking distance of Penn Station, all public transport (including the ferry to Staten Island) and the theatres, yet on a relatively quiet street. What struck me first was the sheer size of the suite and the outstanding furnishings, including a wonderful bed, a comfortable armchair, 2 chairs, a well-equipped kitchen with even a dishwasher! The bathroom was a good size as well. Laundry facilities free of charge in the basement were a welcome addition. The staff was most attentive from the word go.

  • Simon from United States (8/10)

    The room was very clean and the elevators fast. It was one of the more affordable hotels in the Times Square area (although nothing is really affordable in NYC).

  • Tina from United Kingdom (8/10)

    The hotel was in a great location, is was comfortable and quiet. The staff were very friendly.

  • Jennifer from United Kingdom (8/10)

    Great location and the room was great, especially with a little kitchen

  • Manuel from Peru (9/10)

    large room and bathroom, well equipped kitchen. Staff was polite and welcoming. hot chocolate and muffins at the entrance were well appreaciated.

  • João from Brazil (9/10)

    Good room space, awesome location, room clean.

  • Camacho from Mexico (7/10)

    I liked the concept of the suite witn accomodations to cook.

    I am the type of person who choose the hotel based on location and with a standard service for me to rest after spending all day outside in the city. This is not a fancy hotel but it works if you are looking for a place to recharge after walking in the city for hours.

    If you are arriving by plane in JFK Airport you can get to the hotel by Subway via the E line. The Port Authority bus station is also near.

    The hygiene products were good quality, the location was good. It’s near Times Square and many subway stations or attractions in Midtown Manhattan can be reached by subway or walking. If you don’t like the noise or general chaotic atmosphere near Times Square I don’t recommend staying in this or any other hotel nearby.

    Getting food and beverages is no issue. You can easily shop in convience stores or if you walk further you can go to Target or Whole Foods. Rooms have a big fridge to store food and enough utensils to cook and eat.

    I read a few comments about the rooms not being clean upon arrival. That was NOT my experience. My room was clean.

    I’ve also read a few comments about rooms not having a view. The location of this hotel is not in Times Square is on 39th street but you have to walk for 10 minutes to reach Times Square. The only view you can get from this hotel is from the buildings in front and that should be expected given the location.

    If you like a view, is better to stay near Central Park or go outside 🙂

    The staff was friendly and from the start they explained due to the concept of the rooms, clean service would be done after one week of staying, but housekeeping could still be requested directly.
    We requested getting our trash picked up and they left us a new set of towels as well.

  • Anja from Slovenia (8/10)

    Perfect location, near subway, elevators were just fine- no problems whatsoever, fast wifi. We stayed in 16 floor.

  • Mike from Netherlands (8/10)

    A charming hotel in an unbeatable location! While the rooms have a somewhat dated decor, they are cozy and well-maintained, offering a comfortable stay. Loved the full kitchen in the room, very convenient for longer stays or those who prefer to prepare their own meals. Overall, it’s a great choice for both comfort and practicality.

  • T from United States (9/10)

    Love the kitchen, stovetop, glassware. Also the free rentals for movies and books was a great plus. Free coffee was excellent. Staff held our luggage before check in and after check out. Very friendly, helpful, and efficient.

Surroundings

What’s nearby:

  • Bryant Park: 1 km
  • Herald Square: 950 m
  • Verizon Plaza: 950 m
  • Bella Abzug Park: 750 m
  • Ramon Aponte Park: 800 m
  • Rainbow Playground: 750 m
  • 246 W 38th St Tenants: 350 m
  • Madame Tussauds New York: 550 m
  • The Highline 26th St Gate: 800 m
  • Matthews – Palmer Playground: 750 m

Restaurants & cafes:

  • Restaurant Mercato: 40 m
  • Restaurant A’s Coffee Spot: 30 m
  • Cafe/bar Inn Sports Bar and Lounge: 200 m

Top attractions:

  • Central Park: 2.5 km
  • The High Line: 1.8 km
  • Top of the Rock: 1.7 km
  • Chrysler Building: 1.7 km
  • Flatiron Building: 2.1 km
  • Strawberry Fields: 3 km
  • Rockefeller Center: 1.9 km
  • Museum of Modern Art: 2 km
  • Empire State Building: 1.3 km

Natural beauty:

  • Lake Pond: 2.6 km
  • Peak Kings Bluff (31m): 3.8 km

Ski lifts:

  • Campgaw Lift 1: 48 km
  • Campgaw Lift 2: 48 km

Public transport:

  • Train Penn Station: 700 m
  • Train New York Penn Station: 1 km
  • Metro34th Street – Penn Station: 550 m
  • Metro42nd Street – Port Authority Bus Terminal: 400 m

Closest airports:

  • La Guardia Airport: 13 km
  • Teterboro Airport: 14 km
  • New York Skyports Seaplane Base: 3.4 km

Facilities

Bedroom:

  • Linen
  • Wardrobe or closet
  • Alarm clock

General:

  • Minimarket on site
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Laptop safe
  • Carpeted
  • Lift
  • Fan
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock

Kitchen:

  • Coffee machine
  • Toaster
  • Stovetop
  • Tumble dryer
  • Kitchenware
  • Electric kettle
  • Kitchen
  • Dishwasher
  • Microwave
  • Refrigerator
  • Kitchenette

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower

Wellness:

  • Fitness centre

Living Area:

  • Seating Area
  • Desk

Food & Drink:

  • Tea/Coffee maker

Room Amenities:

  • Socket near the bed
  • Clothes rack

Languages spoken:

  • English
  • Spanish

Cleaning services:

  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry

Safety & security:

  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • Video
  • DVD player
  • Radio
  • Telephone
  • TV

Reception services:

  • Concierge service
  • ATM/cash machine on site
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre

Entertainment and family services:

  • Board games/puzzles

Parking Private parking is possible at a location nearby (reservation is needed) and costs U S$75 per day.:

  • Valet parking
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Image 6 of Candlewood Suites NYC -Times Square, an IHG Hotel

House Rules at Candlewood Suites NYC -Times Square, an IHG Hotel

Pets:

  • Pets are allowed. Charges may be applicable.

Groups:

  • When booking more than 6 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

8.1

Comfort:

7.9

Location:

8.9

Free WiFi:

7.9

Facilities:

7.5

Cleanliness:

7.7

Value for money:

7.4