351 West 38th Street, Hell’s Kitchen, New York, NY 10018, United States
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Arlo Midtown Overview

First Impressions

Walking into Arlo Midtown feels like stepping into one of those perfectly curated Instagram feeds — but in the best possible way. The lobby hits you with this sleek, modern vibe that’s somehow both sophisticated and approachable. You know what I mean? It’s not trying too hard to impress, but you definitely notice the thoughtful design touches. The staff actually seems happy to see you, which honestly makes such a difference after a long day of travel.

Location & Neighborhood

Here’s the thing about Hell’s Kitchen — it’s gotten this incredible transformation over the past decade, and Arlo Midtown sits right in the sweet spot of it all. You’re literally a few blocks from Times Square (close enough to walk, far enough to sleep), and the Theater District is practically at your doorstep. I mean, you can grab dinner at one of those amazing local spots on 9th Avenue, catch a Broadway show, and be back in your room within minutes. The subway access is fantastic too — Port Authority is right there, which makes getting around the city ridiculously easy.

The Room Experience

Okay, so the rooms aren’t huge — this is Manhattan, after all — but they’re incredibly well-designed. Every inch serves a purpose, and somehow it doesn’t feel cramped at all. The floor-to-ceiling windows are a game-changer, especially if you snag one of the higher floors with city views. The bed is surprisingly comfortable (I’m picky about mattresses), and the bathroom has this rain shower that’s perfect after walking around the city all day. There’s actually decent storage space, which you don’t always get in four-star hotels in this neighborhood.

Amenities & Atmosphere

The rooftop situation here is pretty special — you get these panoramic views of the city that make you feel like you’re in a movie. It’s become quite the scene in the evenings, but during the day it’s this peaceful escape from the chaos below. The fitness center is compact but has everything you need, and honestly, the whole vibe throughout the hotel strikes this nice balance between upscale and relaxed. You don’t feel like you need to dress up just to walk through the lobby, but you also feel like you’re staying somewhere special.

Why Guests Love It

What really sets this place apart is how it captures that quintessential New York energy without overwhelming you. Couples especially seem to love it here — and I can see why, with that location score and the romantic city views from the rooftop. You’re in the thick of everything Manhattan has to offer, but you’ve got this stylish retreat to come back to. The value proposition actually makes sense too, which isn’t something you can say about every hotel in Midtown. It’s that rare find where the location, design, and service all come together just right.

To book a hotel in New York during holiday windows, visitors plan ahead to balance Fifth Avenue strolls with Rockefeller tree views.

Arlo Midtown Accommodations

AccommodationDetails
Superior King Room1 extra-large double bed for 2 adults, 1 child
King Urban1 extra-large double bed for 2 adults, 1 child
King City1 extra-large double bed for 2 adults, 1 child
Accessible King1 extra-large double bed for 2 adults, 1 child
Two Double2 double beds for 4 adults, 3 children
Accessible Two Double2 double beds for 4 adults, 3 children
King Terrace1 extra-large double bed for 2 adults, 1 child
Accessible King Terrace1 extra-large double bed for 2 adults, 1 child
Two Double Terrace2 double beds for 4 adults, 3 children
King Suite2 × 1 extra-large double bed for 2 adults, 1 child
Arlo Suite2 × 1 extra-large double bed for 2 adults, 1 child
King City Terrace1 extra-large double bed for 2 adults, 1 child
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Reviews of Arlo Midtown

  • Michal from Israel (9/10)

    I was upgraded by the guy that checked me in.had a perfect stay

  • Helen from United Kingdom (9/10)

    Good location based on our needs. Chilled vibes. Staff very good and friendly

  • Daniel from United States (9/10)

    Great breakfast, both food and service.
    Great fitness center.
    Tiny room

  • Susan from United States (9/10)

    I read the reviews and it sold me. The location is perfect. Close to everything but tucked away so the noise level is not bad at all. In fact it’s quiet at night! The hotel is beautiful, decorated perfectly and so functional and comfortable. The staff could not have been nicer and so helpful. They look like they enjoy their jobs. It was decorated beautifully for Christmas too. The food was outstanding. I cannot wait to go back!

  • Martina from Ireland (9/10)

    Everything. Spotless clean. Absolutely Fantastic staff and super location. I can't fault anything.
    I particularly want to thank Mark, Richard and Jason for being so helpful when I lost a special momento that I bought as a souvenir and got personalised in Maceys. I had already left newyork when I realised it was gone. And I was very upset as this was a momento of our honeymoon . I called Arlo to see iff i left it the room but it wasn't there. They then went to maceys and got me an exact replica of the one I lost and posted it on to me. Service over and beyond what I expected. Thank you so much everyone for an Absolutely awesome honeymoon

  • Graeme from United Kingdom (9/10)

    Fantastic location, great staff

  • Sonya from Canada (9/10)

    Great location, quiet at night, helpful staff.

  • Alan from United Kingdom (9/10)

    Location great.
    Manager very responsive about my complaint re 10% food/drinks however discount.

  • Stephanie from United States (9/10)

    A beautiful property, wonderful staff and a location that's close to everything. The little cafe downstairs makes delicious coffee and has a nice selection of snacks. Check in was easy, many elevators made room access fast.

  • Aleth from United States (8/10)

    I love the cozy vibes! I just love the simplicity of the aesthetics! The bathroom was awesome… & the water pressure in the shower = love love love!!! Felt so nice!!!

Surroundings

What’s nearby:

  • The Spur: 950 m
  • Herald Square: 900 m
  • Bella Abzug Park: 650 m
  • Hudson Blvd Park: 1 km
  • Ramon Aponte Park: 800 m
  • Rainbow Playground: 800 m
  • 246 W 38th St Tenants: 300 m
  • Madame Tussauds New York: 650 m
  • The Highline 26th St Gate: 700 m
  • Matthews – Palmer Playground: 800 m

Restaurants & cafes:

  • Restaurant Pomodoro: 50 m
  • Cafe/bar Sunflower Espresso Bar: 20 m
  • Restaurant Scallywags Irish Pub and Restaurant: 50 m

Top attractions:

  • Bryant Park: 1 km
  • Central Park: 2.6 km
  • The High Line: 1.6 km
  • Top of the Rock: 1.8 km
  • Chrysler Building: 1.9 km
  • Flatiron Building: 2.1 km
  • Strawberry Fields: 3 km
  • Rockefeller Center: 2 km
  • Museum of Modern Art: 2.1 km
  • Empire State Building: 1.3 km

Natural beauty:

  • Lake Pond: 2.7 km
  • Peak Kings Bluff (31m): 4.1 km

Ski lifts:

  • Campgaw Lift 1: 49 km
  • Campgaw Lift 2: 49 km

Public transport:

  • Train Penn Station: 700 m
  • Train New York Penn Station: 950 m
  • Metro34th Street – Penn Station: 500 m
  • Metro42nd Street – Port Authority Bus Terminal: 500 m

Closest airports:

  • La Guardia Airport: 13 km
  • Teterboro Airport: 15 km
  • New York Skyports Seaplane Base: 3.4 km

Facilities

General:

  • Minimarket on site
  • Shared lounge/T V area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Heating
  • Lift
  • Facilities for disabled guests
  • Non-smoking rooms

Outdoors:

  • Outdoor furniture
  • Terrace

Wellness:

  • Fitness
  • Fitness centre

Activities:

  • Bicycle rental
  • Happy hour Additional charge

Food & Drink:

  • Coffee house on site
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant

Accessibility:

  • Visual aids: Tactile signs
  • Visual aids: Braille
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible

Languages spoken:

  • English
  • Spanish

Cleaning services:

  • Daily housekeeping
  • Trouser press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Telephone

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Business centre
  • Meeting/banquet facilities Additional charge

Parking Public parking is possible at a location nearby (reservation is not needed) and costs U S$80 per day.:

  • Valet parking
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House Rules at Arlo Midtown

Pets:

  • Pets are allowed. Charges may be applicable.

Groups:

  • When booking more than 8 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00 to 00:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 11:00

Age restriction:

  • The minimum age for check-in is 21

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.0

Comfort:

8.9

Location:

9.1

Free WiFi:

8.9

Facilities:

8.8

Cleanliness:

9.0

Value for money:

8.1