citizenM New York Times Square

citizenM New York Times Square Overview

First Impressions

Walking into citizenM New York Times Square feels like stepping into a design magazine — but one where you can actually touch everything. The lobby buzzes with this cool, contemporary energy that’s distinctly modern without being cold or sterile. You know what struck me most? How they’ve managed to create something that feels both high-end and approachable at the same time. The staff moves around with this effortless efficiency, and there’s this sense that they’ve thought through every detail, from the lighting to the way the check-in process flows.

Location & Neighborhood

Honestly, you can’t get much more central than this — 218 West 50th Street puts you right in the thick of everything that makes Manhattan exciting. I mean, Times Square is literally steps away, but here’s the thing: you’re close enough to dive into the chaos when you want it, yet far enough to escape when you need a breather. Broadway theaters are within easy walking distance, and the subway connections are fantastic. Couples especially seem to love this spot (and I can see why), since you can walk to dinner in Hell’s Kitchen, catch a show, and still be back to your room in minutes.

The Room Experience

The rooms at this four-star property are compact but incredibly smart — every inch serves a purpose. What really impressed me were the beds, which live up to their reputation for being exceptionally comfortable. The design aesthetic is clean and modern, with floor-to-ceiling windows that actually open (a rarity in Manhattan hotels). The tech integration is seamless too — you control everything from lighting to temperature through a tablet, which sounds gimmicky but actually works really well once you get the hang of it.

Morning Fuel

The breakfast buffet here is solid without being overwhelming. They’ve got the essentials covered — fresh pastries, good coffee, and healthier options that don’t feel like an afterthought. What I appreciated was the quality over quantity approach; instead of endless mediocre choices, they focus on doing fewer things really well. The breakfast area gets busy during peak hours (this is Times Square, after all), but the turnover is quick and the energy is actually kind of energizing rather than stressful.

Why Guests Love It

There’s something about citizenM that just clicks with travelers who want to be in the center of it all without sacrificing comfort or style. The combination of that unbeatable location, genuinely comfortable accommodations, and thoughtful design creates an experience that feels both quintessentially New York and refreshingly modern. You’re paying for the prime real estate, sure, but you’re also getting a place that understands what today’s travelers actually want — efficiency, comfort, and a touch of personality in one of the world’s most demanding cities.

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citizenM New York Times Square Accommodations

Reviews of citizenM New York Times Square

• Dan from Netherlands (9/10)

  I simply cannot imagine a better location to stay in Manhattan than the CitizenM Times Square. Just a few steps away, and you'll see all the massive billboards (and the constant waves of people that will never end). Not only that, you are so close to literally everything, from great local restaurants to your fast-food chains, subway stations, bus stops, taxi drops, you name it, everything is around your block or closer. The staff was super friendly as well. Hotel manager helped us check in even faster than using the self-service computers. The rooms , albeit small, were really comfy, and just love that you can request it to be cleaned or they just come every third day to save on water and help other sustainable practices they have at the hotel. Breakfast was also pretty decent, with a lot of variety. And the best of all: NO CARPETS IN THE ROOMS!!!! I can't tell you enough how glad we were to find this good of a hotel where the building is new and there's no carpets in the room. Totally recommend!

• Gonzalo from Mexico (8/10)

  Very nice

• Amy from United States (9/10)

  We were greeted by Josh (I think that’s his name) and he checked us in. He was super helpful and welcoming !

• Donna from United Kingdom (9/10)

  The decor was clean and fun, staff were really helpful and friendly and the location was great

• Pauline from United Kingdom (9/10)

  Location, facilities, staff, bed

• Erica from United States (9/10)

  Everything was great! They allowed us to check in early, the room was small but worked for what we needed. The technology is great with everything controlled on a tablet and the shower is really cool! Would definitely stay here again!

• Jennifer from United States (9/10)

  Location was perfect for the Thanksgiving parade! Loved the decor!

• Véronique from France (8/10)

  Situation roof top

• Darryl from Canada (8/10)

  Location, staff, amenities

• Nicola from United Kingdom (9/10)

  Room was great on 10th Floor. Lifts were fine fairly quick bar one day but to be expected. Breakfast was good, plenty of choice although healthy food does not really appear on the menu except for fruit salad.

Surroundings

Facilities